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Refunding & Fake Order

Kya product check karne ke baad wapas ho sakti hai?

Nahi! Agar customer aik baar product check kar leta hai to uske baad product wapas nahi ki ja sakti. Har order final hota hai.

Kya main bina soche samjhe order kar sakta hoon?

Nahi! Mehربانی kar ke sirf tabhi order karen jab aapko product chahiye ho. Jan kar order karne ke baad agar aap product receive karne se inkaar karte hain ya pick nahi karte, to aap ke khilaf قانونی کارروائی کی جائے گی.

Ordering & Payment

I haven't received my order. What should I do?

Please check your order tracking details first. If your order is delayed or missing, contact our customer support team with your order number, and we will assist you immediately.

I received my order after getting a refund. What can I do?

If you have already received a refund but the product still gets delivered, please contact our support team. We may arrange for a return or payment settlement.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

You can reach out to our customer service team for alternative solutions. We always try to resolve disputes fairly and as quickly as possible.

When will I receive my order?

Delivery times depend on your location and the product. Usually, orders are delivered within 3-7 working days. You will receive tracking details as soon as your order is shipped.

What if the package is held by customs?

In rare cases, customs may hold packages for inspection. If this happens, we will support you with the required documents, but any customs fees or delays are the customer’s responsibility.

After Sale Support

What if the package is held by customs?

If your package is held by customs, it may require additional documents or payment of duties and taxes. We will assist you by providing necessary shipment details, but please note that any customs fees or clearance delays are the responsibility of the customer. We recommend staying in contact with your local customs office for updates.

When will I receive my order?

Order delivery typically takes 3 to 7 working days, depending on your location and the product. Once your order is dispatched, we provide a tracking number so you can monitor your shipment's progress. Delays may occur due to courier issues, public holidays, or unforeseen circumstances, but we always work to deliver your order as quickly as possible.

I haven't received my order. What should I do?

If your order is delayed or missing:

  1. First, check your tracking information.
  2. Contact our support team with your Order Number.
    We will immediately check with the courier and keep you updated until your issue is resolved.
I received my order after getting a refund. What can I do?

In such cases, please notify us.

  • If you wish to keep the product, we will guide you on how to repay the refunded amount.
  • If you do not want the product, we may arrange a return pickup if available.

Honesty and communication help us serve you better!

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If a dispute is taking too long to resolve, contact our customer service. We can review the case and offer alternative solutions like:
✅ Faster resolution options
✅ Partial compensation
✅ Cancellation with refund (if applicable)

Our goal is to make sure you’re satisfied without unnecessary delays.

Refund Policy & FAQs

✅ Refunds are applicable only if:

  • The product is not delivered within the committed time.
  • The product is damaged, wrong, or defective (with proof).

❌ Refunds are NOT applicable if:

  • You change your mind after ordering.
  • You reject or refuse to pick up your order without reason.
  • The product is checked and accepted (no return after checking).
I received my order after getting a refund. What can I do?

If you receive your product after being refunded, please contact us immediately.

  • If you decide to keep the product, you will need to repay the refunded amount.
  • If you don't want the product, we will guide you on how to return it.
I haven't received my order. What should I do?
  • Check your order tracking first.
  • If the tracking shows no update or delivery failure, contact us with your Order Number.
  • If the order is confirmed as lost or undelivered, a refund will be issued after verification.
What if the package is held by customs?

If customs hold your package:

  • We will support you by providing the required shipping details.
  • Custom clearance, fees, and taxes are the customer's responsibility.
  • Delays due to customs are out of our control and not eligible for refunds.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

Contact our support team for alternate solutions. We may offer:
✅ Faster resolution options
✅ Partial refund or compensation
✅ Cancellation and full refund (depending on the case)

When will I receive my order?

Delivery usually takes 3 to 7 working days.
Tracking details will be shared once your order is shipped.
Please allow extra time during sales seasons, holidays, or unexpected delays.